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Operations Performance Team Manager
2 months ago
We are seeking a highly skilled and experienced Operations Performance Team Manager to join our team at Viewber Limited. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our business.
Key Responsibilities- Manage the 'unassigned' mailbox and daily planner to ensure efficient workflow and team performance.
- Oversee team performance, ensuring work is completed in line with the team average and our Service Level Agreements (SLA).
- Develop and implement strategies to improve team performance and productivity.
- Collaborate with team members to resolve issues and provide support as needed.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- 2+ years of experience working from home in a performance management role.
- 2+ years of continuous service in Performance Management; managing a team and their KPI's and SLA's, in a remote working environment.
- Level 2 English (or equivalent) AND Level 2 Math's (or equivalent) AND Level 3 in any subject.
- Excellent administrative, attention to detail, and data entry skills.
- Strong decision-making skills.
- A calm and professional telephone manner.
- Fluency in English – both verbal and written.
- Tech Savvy - working remotely means that we rely on technology a lot, we are also a 'PropTech' company.
- A positive attitude and a 'can-do' approach.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
- Work From Home.
- WorkFlexing Policy offering employees the opportunity to work from almost anywhere in the world for up to 6 weeks.
- Internal 'ViewBear' rewards programme with the opportunity to earn additional annual leave and bonuses.
- Nest Pension.
- Monthly optional desk yoga sessions.
- Access to live and on-demand well-being classes.
- Discounted gym membership and nutrition advice.
- Smarter spending – discounts and special offers on hundreds of well-known brands.
- 24/7 access to a GP from anywhere in the world.
- Access to private medical specialists.
- An online health checker with advice on healthy eating and exercise plans.
- Paid Medical Time Off.
- Paid Volunteering Time Off.
- Pet Bereavement Time Off.
- Impartial and confidential debt and welfare benefits support.
- Expert and practical domestic and family legal advice 24/7 365 days.
- 20 days annual leave + up to 8 flexible 'Bank Holiday' days + additional annual leave for personal milestone events.
- Company Sick Pay.
- Birthday Gift.
- Long Service Events and Awards.
