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Worcester, Worcestershire, United Kingdom team UK Full time{"title": "Technical Support Specialist", "description": "We are seeking a skilled Technical Support Specialist to join our UK support team. As a Technical Support Specialist, you will be responsible for providing escalated support to our customers, deploying new customer services, and system administration. You will work closely with our team to ensure that...
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Technical Support Specialist
2 months ago
Role: DevOps Technical Support Specialist
Location: Hybrid Working
Salary: £42,005 - £47,823 + Comprehensive Benefits
- Excellent work-life balance with flexible working arrangements
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Chance to work on complex technical issues and develop problem-solving skills
- Contribution to the protection of public and local communities
Job Purpose
As a member of the Specialist Technical Support Team, you will provide high-level technical support, investigating and resolving escalated service desk tickets related to DevOps, RPA, and M365.
Requirements:
- 3+ years of technical support experience with a focus on problem-solving and system management
- Experience with RPA, Blue Prism, and M365 technical support
- Ability to drive complex application recoveries in a high-pressure environment
- Strong analytical and communication skills