Beauty Retail Leader

1 week ago

Uxbridge, United Kingdom The Body Shop Full time

The Body Shop is committed to making a positive impact on the world. We're looking for a leader who shares our passion and values.

Your role in a nutshell

To be a retail expert with a passion for our brand and a talent for inspiring others. You will drive the store and the team to deliver exceptional customer experiences, strong sales results, and retail excellence.

More about the role

Customer Experience - We want someone who will shape a customer-focused store experience by leading the team to drive customer engagement and bring the brand to life. The Store Manager should also ensure the development of consumer loyalty to help build The Body Shop brand.

Delivery - Retail-related beauty expertise is highly desirable at management level. We're looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organizing skills. Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change. It is essential for our Store Managers to be confident to use the data we provide you with to make sound commercial and business decisions to really drive your sales and your people. Our Store Managers have to have full knowledge of the beauty market, our competitors, and have passion and love for our products.

Teamwork and People Management - Our people are at the heart of everything we do. We're particularly interested in individuals who are able to lead and work as part of a team and can quickly react to any problems that may occur. There is a necessity for our managers to be outstanding communicators and competent to manage the team in accordance with the needs of the store and its customers. We desire a flexible and responsible role model who is capable of attracting and retaining people who reflect the brand. Managers must have the ability to identify high potential, develop current members of the team to a high standard.

What we look for
  • Experience in beauty retail and people leadership
  • Able to control and meet sales and performance targets with outstanding planning and organizing skills
  • Experience of using data provided to make sound commercial and business decisions
  • Ability to work collaboratively within a feedback culture
  • Team coaching and development
  • Ability to demonstrate outstanding communication and operational skills
  • Leadership skills to achieve personal and business success
  • Good IT Skills
  • Flexibility to work across Sunday to Saturday is required

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