Counter Manager

3 weeks ago


Uxbridge, United Kingdom Benefit Cosmetics UK Full time

About the Role

We are seeking a highly motivated and experienced Counter Manager to join our team at Benefit Cosmetics UK. As a Counter Manager, you will be responsible for leading a team of Brow and Beauty Advisors to achieve sales targets and provide exceptional customer service.

Key Responsibilities

  • Team Management - Lead and motivate a team of Brow and Beauty Advisors to achieve sales targets and provide high-quality customer service.
  • Sales Performance - Achieve counter and service sales targets by delegating tasks to team members, building relationships with customers, and providing product demonstrations and beauty services.
  • Brow Services - Provide high-quality brow services, including waxing, tinting, and tweezing, to ensure customer satisfaction and repeat business.
  • Team Development - Conduct daily team meetings, provide feedback and coaching, and recognize and reward team members for their achievements.
  • Event Planning - Plan and execute in-store and external events to drive business growth and customer engagement.
  • Inventory Management - Ensure the counter is stocked with products and report any stock concerns to the Area Manager.
  • Communication - Maintain open communication with the Area Manager and other store managers to ensure seamless operations.
  • Administration - Complete daily, weekly, monthly, and yearly administration tasks, and assist with Area Manager administration as needed.
  • Staff Scheduling - Create and manage staff rotas to ensure adequate coverage and fair workloads.
  • Store Maintenance - Ensure the counter and displays are clean and hygienic at all times.

Requirements

  • Previous experience in a retail or sales management role.
  • Excellent leadership and communication skills.
  • Ability to work weekends, late nights, and bank holidays.
  • Passion for beauty and customer service.

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