Customer Service Representative

2 days ago


Belfast, United Kingdom Jet2 and Jet2holidays Full time
Role Overview
As a Passenger Service Agent with Jet2 and Jet2holidays, you will play a vital role in ensuring the delivery of exceptional customer service to our passengers. The successful candidate will be responsible for providing a warm and friendly welcome to customers as they arrive at the airport and welcoming them back from their holiday.

About the Role
This is a Fixed Term Contract position, working 20 hours per week on a rostered basis. Shifts are a rolling 4 shifts on, 2 days off pattern, which includes frequent early starts, late finishes, and working weekends and bank holidays. This role requires flexibility and the ability to work effectively in times of disruption and delays.

Key Responsibilities
The main responsibilities of this role include overseeing the check-in and boarding service to ensure our flights depart on time. You will also provide support to our customers and operation during periods of disruption and delays. This role is physically demanding, requiring the ability to work in a fast-paced environment and be on the go throughout your shift.

Benefits
As a Passenger Service Agent, you will enjoy a range of benefits, including an hourly rate of £12.17 plus an extra £3.04 for unsociable hours worked between 11:00pm - 04:59am. You will also receive free car parking for all colleagues at the airport, rest areas to relax during breaks, and free refreshments during your shift. Additionally, you will have access to a discretionary profit share bonus scheme, 34 days holiday entitlement per annum (pro rata for part-time hours), a Recommend a Friend scheme (£250 for successful referrals), pension scheme, colleague discounts on Jet2holidays and Jet2.com holidays and flights, and annual pay review.

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