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Service Desk Operations Manager
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We are seeking a highly skilled and experienced Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional service.
Key Responsibilities- Service Desk Operations Management: Monitor queues and track response times to ensure that our service desk operations are running smoothly and efficiently.
- Team Leadership: Provide direction and guidance to your team of service desk analysts, helping them navigate complex issues and supporting them with escalated tickets.
- Customer Service: Provide exceptional customer service to our customers, ensuring that their issues are resolved promptly and efficiently.
- Technical Proficiency: Technical proficiency and experience with Ticket Management Systems and Microsoft tools (Excel, Word, Outlook).
- Service Desk Operations Experience: Familiarity with service desk operations, including task triage and prioritisation.
- Leadership Skills: The ability to provide duty of care for staff, identify growth opportunities, and offer training.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for growth and development within the company.
- Supportive Team Environment: A supportive team environment that encourages collaboration and teamwork.
