Customer Service Representative

5 days ago


St Leonards, East Sussex, United Kingdom Redstone Wills Full time
About Redstone Wills

We are a leading provider of will drafting services, dedicated to delivering exceptional support to our clients. As a Customer Care Assistant at Redstone Wills, you will play a vital role in ensuring the smooth operation of our day-to-day activities.

Our ideal candidate is a detail-oriented and organized individual with excellent communication skills. If you are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

Job Summary

We are seeking a highly skilled and experienced Customer Care Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service, managing client relationships, and maintaining accurate records.

The ideal candidate will have a strong ability to prioritize tasks, manage workload effectively, and work independently with minimal supervision.

Key Responsibilities:
  • Log all new clients and matters onto our in-house systems promptly and accurately.
  • Proactively follow up with clients to obtain necessary documentation to complete their wills.
  • Maintain up-to-date and accurate records in our in-house system, including comprehensive notes from telephone conversations and filed correspondence.
  • Process cheque, credit, and debit card payments accurately and in a timely manner.
  • Handle incoming calls from clients courteously and professionally, adhering to data protection procedures.
  • Manage the processing of wills for storage, including verification of validity and reprinting invalid wills.
  • Process changes of address and update clients' files accurately.
Skills and Qualifications:
  • Proficient IT skills using Outlook, Word, and Excel.
  • Professional and confident telephone manner.
  • Strong ability to prioritize tasks and manage workload effectively.
  • Good organisational and record-keeping skills.
  • Excellent multitasking abilities.
  • Strong team player with the initiative to work independently when required.
  • Flexible, adaptable, and conscientious.
  • Keen attention to detail.
  • Excellent written and oral communication skills.
Benefits:
  • Perks at Work – Discounts on products and services including electrical & Travel.
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • Access to Employee Assistance Programme 24/7.
  • Option to purchase additional holiday.
  • Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
  • Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
  • Company Pension and death in service.
  • Cycle to work scheme.

We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience.



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