Customer Service Associate

4 weeks ago


St Leonards, East Sussex, United Kingdom Sainsbury's Full time

As a Customer Service Associate at Sainsbury's, you will play a vital role in ensuring our customers receive their online orders promptly and efficiently. Your primary responsibilities will include picking and processing customer orders, providing exceptional customer service, and working collaboratively with our online warehouse team to ensure seamless order fulfillment.

Key Responsibilities:

  • Picking and processing customer orders with accuracy and efficiency
  • Providing exceptional customer service and resolving any queries or issues in a timely manner
  • Working collaboratively with the online warehouse team to ensure seamless order fulfillment
  • Maintaining a high level of product knowledge and being able to answer customer queries effectively

Requirements:

  • Ability to work in a fast-paced environment with a high level of accuracy and attention to detail
  • Excellent communication and customer service skills
  • Ability to work collaboratively as part of a team
  • Physical ability to lift and move shopping containers up to 15kg

Benefits:

  • Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable)
  • Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
  • Free food and hot drinks provided for Colleagues in all our stores
  • Generous holiday entitlement - based on the hours you work
  • Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
  • Family leave - generous maternity and paternity leave
  • Pension - Sainsbury's will match between 4-7% of your pension contributions
  • Sainsbury's share schemes - allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment
  • Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues


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