Accommodation Experience Team Leader
1 day ago
Are you an experienced Accommodation Manager looking for a new challenge? Ritz Recruitment is seeking a skilled professional to join our client's team as a Residential Property Operations Manager. This exciting opportunity will see you overseeing the day-to-day operations of a large Build to Rent scheme in Sheffield, ensuring that residents receive exceptional service and support.
The ideal candidate will have significant experience in property management, with a proven track record of delivering high-quality services to residents. You will be responsible for managing a team of staff members, providing training and development opportunities, and implementing strategies to enhance resident engagement and satisfaction.
This is a fantastic opportunity for a motivated and customer-focused individual who is passionate about delivering excellent results. If you are looking for a challenging and rewarding role, we encourage you to apply.
Key responsibilities:
- Mobilisation: Supporting in the hiring, onboarding, and ongoing management of staff members to create the onsite team.
- Customer Service: Providing outstanding customer service to residents, shaping resident engagement strategies, and addressing resident issues in a timely manner.
- Management: Overseeing social media output, becoming active in the local business community, driving retention and community engagement, and managing the building expenditure budget.
- Facilities Management and Health & Safety: Ensuring compliance with statutory legislation, monitoring contractors on-site, and removing risks to visitors, staff, and residents.
We offer a competitive salary of £45,000-£52,000 plus a 10% discretionary performance bonus, depending on experience. The successful candidate will also enjoy a generous benefits package, including health insurance and a pension scheme.
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