End User Technology Lead

1 week ago

London, Greater London, United Kingdom Xpertise Recruitment Full time £50,000 - £60,000

About the Job

We are seeking a highly skilled End User Technology Lead to join our client's team in London. The ideal candidate will have experience in leading and improving Digital Employee Experience within an organisation.

Job Description

This role involves overseeing platform selection, deployment, customization, and vendor relationships. The successful candidate will also be responsible for utilising telemetry and sentiment insights to enhance technology performance, employee satisfaction, and productivity.

Key Responsibilities

  • Platform Management: Oversee platform selection, deployment, customization, and vendor relationships.
  • Outcome Management: Ensure delivery of key technologies (SCCM, Citrix), handle app deployment, and oversee incident management.
  • Operations & Admin: Collaborate with security teams, manage patching compliance, integrate DEX into employee feedback, and drive automation/AI for self-healing.
  • Team Leadership: Lead and improve Digital Employee Experience within the organisation, ensuring platforms are efficient, secure, and user-friendly.

Requirements

  • A minimum of 3 years' experience in IT, preferably in end-user compute roles.
  • Proficient with enterprise-level End User technologies (hardware, software, applications).
  • Experience managing End User Technology and Services for diverse user bases.
  • Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink).
  • Strong communication skills and able to convey complex technical issues.
  • Experience with automated systems, Service Management tools, and managing 3rd parties.
  • Knowledge of SCCM, Windows, Active Directory, Citrix XenApp/XenDesktop, and cloud services.
  • Expertise in security products, device security, desktop hardening, and vulnerability patching.
  • Data analytics, problem-solving, and understanding of commercial considerations.

Salary Information

The estimated salary for this role is £52,500 - £62,500 per annum, plus bonus and benefits, depending on location and experience.

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