End User Computing Technician
3 weeks ago
About First Abu Dhabi Bank (FAB):
FAB is a leading banking institution in the UAE, committed to delivering exceptional customer experiences and innovative solutions. As a member of our team, you will have the opportunity to contribute to shaping the future of banking and finance.
Salary: Estimated annual salary range: 60,000 - 80,000 AED (approximately 16,300 - 21,800 USD).
Job Description:
Main Responsibilities:- Offer end-user technical assistance services to all UK branch users, ensuring seamless operation of locally managed applications, desktops, laptops, and mobile devices.
- Maintain and support a variety of bank systems and applications, ensuring optimal performance and minimizing downtime.
- Collaborate with internal teams to align with FAB Group functions, standards, and processes.
- Deliver exceptional technical support services, meeting or exceeding customer expectations.
- Continuously evaluate and improve technical capabilities, ensuring alignment with industry best practices.
- Maintain accurate records of customer interactions and technical issues resolved.
Requirements:
- Education in Information Technology, Computer Science, or related fields.
- At least 1-3 years of experience in end-user support technology roles.
- Familiarity with Microsoft Office, Windows Operating Systems, and mobile device management.
- Strong communication, problem-solving, and analytical skills.
Benefits:
- A competitive compensation package, including bonuses and allowances.
- Professional growth opportunities, including training and mentorship programs.
- A collaborative and dynamic work environment.
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