End User Services Manager

1 week ago


London, Greater London, United Kingdom Direct Line Group Full time

Our Vision

We aim to be an insurance company of the future by standing shoulder to shoulder with every business within our group to help them achieve their goals. Our hybrid way of working offers flexibility for everyone, combining the benefits of home and office-working. This role will play a key part in our journey to excellence.

This is a hybrid role with two working days in our London office. You'll collaborate with internal stakeholders to understand their requirements and incorporate their feedback into product planning and execution.

Your Key Responsibilities:

  • Conduct market research and stay updated on industry trends, emerging technologies, and best practices to inform product development and ensure our services remain competitive and innovative.
  • Champion the end-user experience, ensuring that all hardware is user-friendly, accessible, and provides a seamless experience.
  • Provide direct input to projects - including equipment selection and guidance on installation and configuration.
  • Manage a team responsible for ensuring equipment - laptops, PCs, tablets, mobile phones, and peripherals - are delivered to colleagues in a timely fashion.
  • Evaluate and manage relationships with external vendors and service providers, as required, to ensure they meet our quality and performance standards.
  • Oversee the creation of product documentation, user guides, and training materials to support end users and ensure they can maximize the value of the services provided.


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