Head of End-User Device Services

3 days ago

London, Greater London, United Kingdom PropRec Search Full time

**About the Job:**

We are seeking an experienced Head of End-User Device Services to lead the strategy and product management of our high-growth Device as a Service (DVaaS) portfolio. This role offers an exciting opportunity to drive growth, innovate, and shape the future of end-user device services within the EMEA region.

The DVaaS portfolio encompasses advisory, professional, and managed services for various end-user devices (physical, virtual, and mobile). The successful candidate will play a pivotal role in defining the DVaaS strategy, collaborating with technical leadership and vendors, and ensuring the portfolio aligns with the broader Digital Workplace strategy.

Key Responsibilities:

  • Define the vision, strategy, business case, roadmap, and growth opportunities for the DVaaS portfolio.
  • Drive the end-to-end product development process, from ideation to commercial success.
  • Maintain and publish a prioritised portfolio roadmap, ensuring alignment with market trends and business goals.
  • Develop content, artefacts, and assets to support sales, delivery, and lifecycle management of DVaaS services.
  • Collaborate with marketing and sales teams to develop impactful go-to-market programmes and campaigns.
  • Support sales teams in large opportunities relevant to the DVaaS portfolio, providing thought leadership and expertise.
  • Educate and upskill internal teams (sales, pre-sales, support) on new products and go-to-market initiatives.
  • Track the commercial performance of product lines and contribute to the broader P&L forecast.
  • Work closely with technical leadership and principal architects to ensure service design aligns with customer needs and technological advancements.
  • Engage with key vendors (e.g., Microsoft, HP, Lenovo, Dell) and market analysts to refine the portfolio strategy.

About the Team:

You will be part of a fast-paced, innovative organisation driving change in the IT services industry.

Salary:

The estimated salary for this position is £120,000 - £150,000 per annum, depending on experience and qualifications.

Requirements:

  • Proven experience in launching profitable DVaaS managed services offerings (e.g., per user/per device pricing models).
  • In-depth knowledge of the end-to-end device lifecycle, including supply, configuration, delivery, maintenance, recovery, and disposal.
  • Strong understanding of managed endpoint services and proactive/predictive service offerings.
  • Familiarity with automation tools, virtual desktop infrastructure, and mobile device management.
  • Knowledge of productivity software, identity, digital employee experience, and endpoint management services.
  • Experience working within a managed service provider (MSP) environment, with a clear understanding of the value MSPs bring to clients.
  • Exceptional vendor management and strategic collaboration skills.

Benefits:

  • Competitive salary package.
  • Career progression opportunities.
  • Flexible working arrangements within the EMEA region.

How to Apply:

If you have the expertise and passion to take on this challenge, please submit your CV and a cover letter detailing your relevant experience and achievements.

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