2nd Line IT Support Technician

5 days ago


Ashford, Kent, United Kingdom Constant Recruitment Full time
Job Description

We are seeking a highly skilled 2nd Line Service Desk Engineer to join our team in Ashford, Kent. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our clients on-site and remotely.

Key Responsibilities
  • Provide technical support to clients on-site and remotely
  • Troubleshoot and resolve technical issues related to Microsoft Desktop & Office Systems, Microsoft 365, and SharePoint
  • Work calmly and patiently under pressure to ensure excellent customer service
Requirements
  • Excellent technical and communication skills
  • Strong customer service skills with a can-do attitude
  • Previous experience in a service desk role (service provider or corporate environment)
  • Proven abilities in IT support and installation
Salary and Benefits
  • A salary of £28k - £30k DOE
  • A hybrid working arrangement after probation
  • Extensive training opportunities to broaden your expertise
],

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