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Facilities Operations Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom One Manchester Full time

Job Summary

We are seeking a highly skilled and experienced Facilities Team Leader to join our Facilities and Environmental Team at One Manchester. As a Facilities Team Leader, you will be responsible for leading a team of Caretakers and Facilities Coordinators to deliver effective and efficient services and associated works across our properties.

Key Responsibilities

  • Lead the day-to-day operations of the team to ensure high-quality service delivery and maintenance of our properties.
  • Develop and implement a robust monitoring regime to ensure service delivery standards are achieved and maintained.
  • Manage the team in contributing to the security, safety, environmental cleanliness, and well-being of customers in their homes and neighbourhoods.
  • Embed a culture that is high performing, ensuring quality and a focus on delivering excellent services on time and in accordance with published customer service standards.

Requirements

  • A Full UK Driving Licence is required.
  • Holds the IOSH Managing Safely Certificate (or equivalent).
  • Facilities Management qualification (or equivalent).
  • Proven track record of successful partnership working with both internal and external stakeholders.
  • Experience of managing and leading a property maintenance services.
  • Operational experience including people, contractors, and projects.
  • Experience of working in a customer-focused environment, with a proven ability of delivering a high standard of customer service and care.
  • Experience of carrying out or supporting teams using safe systems of work and compliance with health and safety risk assessments.
  • Previous experience in a similar Leadership role.
  • Working knowledge of legislation relating to H&S and Fire Safety in buildings.
  • Excellent communication skills - written and verbal.
  • The ability to follow procedures and provide performance data of operations.

Desirable Qualifications

  • NEBOSH qualification.
  • ROSPA Fire Door Inspection qualification (or equivalent).
  • Water Jetting Approved Health and Safety Awareness qualification.
  • BICS (British Institute of Cleaning Science).