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Receptionist/Care Navigator

2 months ago

Richmond, Greater London, United Kingdom The Friary Surgery Full time
Job Summary

The Friary Surgery is seeking a part-time Receptionist/Care Navigator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support.

Main Responsibilities
  • Manage patient appointments, registrations, and prescriptions in a timely and efficient manner.
  • Provide excellent customer service, responding to patient inquiries and concerns in a professional and courteous manner.
  • Work collaboratively with the practice team to ensure seamless communication and coordination of patient care.
  • Maintain accurate and up-to-date patient records, adhering to confidentiality and data protection policies.
  • Perform administrative tasks, including data entry, filing, and photocopying, as required.
About Us

The Friary Surgery is a small, dispensing practice with a patient population of 5000. We pride ourselves on providing high-quality, patient-centered care in a supportive and collaborative environment.

Requirements
  • Previous experience in a healthcare or administrative role, preferably in a medical setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external agencies.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in computer software, including SystmOne, and ability to learn new systems quickly.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment.
  • The opportunity to work with a dedicated team of healthcare professionals.