Receptionist/Care Navigator
2 months ago
Job summary
The Friary Surgery are looking to employ a part time Receptionist working 15 hours a week.
Hours of work will be:
Monday 08:00-13:00, Wednesday 13:00-17:30, Friday 13:00-18:30
Opportunity of overtime to cover annual leave/absence.
Enrolment of NHS Pension scheme, five weeks holiday plus bank holidays.
Previous applicants need not re-apply.
Main duties of the job
The post holder will be responsible for booking appointments, checking patients in to the practice, dealing with patient enquiries, as well as patient registrations and issuing prescriptions. Also the scanning of communication on to patients records. Along with navigating patients to the appropriate service.
Knowledge of Systmone would be very useful.
About us
We are a small dispensing practice with a practice population of 5000. The practice consists of three GP's, two Practice Nurses, HCA,GP Assistant and an excellent dispensary and admin team.
Job description
Job responsibilities
Job Description - Receptionist/Care Navigator
Responsible To: Practice Manager
Hours: 15 per week
Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Provide generalassistance to the Practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.
Provide holidayand sickness cover when required.
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Filing post in medical records Photocopy as requestedReception
Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessaryAppointments
Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requestsComputer
Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area. Process repeat prescription request in accordance with Practice guidelines.Telephone
Have working knowledge of telephone system, during and after hours.Other Tasks
Ensure building security have thorough knowledge of doors/windows/alarm. Make tea/coffee for colleagues Any other tasks allocated by supervisor or manager To carry out training as necessaryConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy and the practice InfectionControl policy and published procedures. This will include:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identifiedEquality andDiversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/ProfessionalDevelopment:
The post-holder will participate in any trainingprogramme implemented by the Practice as part of this employment, such trainingto include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:
The post-holder will strive to maintain qualitywithin the Practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunication:
The post-holder should recognize the importance of effectivecommunication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordinglyContribution tothe Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification
Qualifications
Desirable
Knowledge of SystmOne is desirable along with a pleasant telephone manner.-
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