Customer Service Representative

1 month ago

Leicester, Leicester, United Kingdom Next Full time
About the Role

We are seeking a skilled and confident Customer Service Representative to join our Collections Team. As a key member of our team, you will be responsible for communicating with customers to negotiate payment and resolve issues with their credit accounts.

Key Responsibilities
  • Investigate customer queries and resolve issues with their credit accounts.
  • Negotiate payment agreements with customers and provide solutions to their financial difficulties.
  • Work closely with the Accounts Investigation and Credit departments to ensure effective resolution of customer issues.
  • Develop and maintain strong relationships with customers to ensure their needs are met and they feel valued.
  • Stay up-to-date with company policies and procedures to ensure compliance with regulatory requirements.
Requirements

To be successful in this role, you will need:

  • Excellent communication and negotiation skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of financial services and regulations.
About Us

Next is a leading online retailer that values its customers and strives to provide excellent service. We are committed to creating a positive and supportive work environment that encourages our employees to grow and develop their skills.

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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