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Area Manager

1 month ago

Kent, United Kingdom Atlas Full time
About The Role

We are seeking a highly skilled Area Manager to join our team at Atlas FM. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients while maintaining a strong focus on quality, safety, and compliance.

Key Responsibilities:

  • Meet and exceed client expectations while operating within agreed budgets.
  • Recruit, induct, and train suitable staff to ensure compliance with vetting procedures.
  • Maintain staff numbers at agreed levels to maintain contract standards.
  • Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
  • Monitor client satisfaction and service delivery on a monthly basis through client meetings, monthly call logs, and complaints reports.
  • Carry out frequent site visits to ensure service delivery is being met and escalate any issues to the relevant Regional Manager.
  • Carry out random and pre-planned audits, including compliance and quality, on a monthly basis.
  • Deliver strategies to reduce staff turnover, including induction programs, training, feedback, performance management, and personal coaching.
  • Oversee the site-based training matrix to ensure training is delivered.
  • Maintain site documentation and ensure products, equipment, and materials are properly stored, used, maintained, and ordered within agreed budgets.
  • Ensure all Atlas FM personnel follow site rules and maintain a smart appearance.
  • Follow the Company's grievance and disciplinary procedures.
  • Ensure activities are undertaken in line with quality management, health and safety, legal requirements, environmental policies, and duty of care.
  • Uphold, safeguard, and promote the Company's values and philosophy relating to ethics, integrity, and corporate social responsibility.
  • Complete electronic time and attendance.
About You

We are looking for a compassionate and proactive individual who is quick to respond to hygienic safety in busy environments and has experience in people management. Ideally, someone who is based within the area and enjoys a proactive role maintaining a strong and happy relationship with clients and staff.

Key Requirements:

  • Ability to work well in a busy working environment and communicate effectively with people at all levels.
  • Ability to communicate effectively with people at all levels.
  • Able to accurately record data.
  • Ability to work on own initiative with minimum supervision.
  • Strong team working ethic and flexible approach.
  • Analytical skills.
  • Health and Safety awareness/training.
  • Strong customer service skills.
  • IT literate.

If you are enthusiastic, take pride in your work, and have great attention to detail, you'll fit in perfectly with our award-winning team.