Housing Area Manager
1 month ago
About the Role
As a Homeownership Area Manager within our Housing team, you will take ownership of the management, development, and support of the local area team to deliver excellent resident service and engagement.
This role requires you to work within communities on a regular basis engaging with residents and colleagues to ensure great service and high standards of compliance.
Key Responsibilities Include:
- Identify and improve key business performance using a balanced scorecard that will include business performance (occupancy and debt in particular), resident experience (CSAT, engagement), safety, and compliance, budget performance, and colleague performance and engagement.
- Manage, develop, and support local homeownership area team to deliver excellent resident service and contribute to driving change in line with Anchor business aims and objectives.
- Contribute to and deliver the homeownership housing strategic plan at a local level and drive a continuous improvement culture.
- Ensure local service delivery is compliant with all regulatory, statutory, and internal governance/policy requirements.
Anchor – A Great Place to Work
Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.
A Rewarding Environment
From health and happiness to finance and your career, we'll give you all the support you need.
Health & Happiness
- Gym, fitness, and wellbeing discounts.
- Mental health support.
- Flexible working options.
- Access to online GP appointments.
Finance
- Pension plan – contribute between 4% and 8%, and we'll match it or better.
- Quick and easy pension transfer service.
- Savings and financial advice, loans, free life assurance.
- Discounts on shopping, holidays, phones, technology, and more.
Career
- Ongoing personal and professional development programme.
- Leadership Pathways online learning resources.
- Career progression and promotion opportunities.
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