Area Manager
4 weeks ago
We are seeking a highly skilled and experienced Area Manager to join our team at Atlas FM. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients while maintaining a strong focus on quality, safety, and customer satisfaction.
Key Responsibilities:
- Meet and exceed client expectations while operating within agreed budgets.
- Recruit, induct, and train suitable staff to ensure compliance with vetting procedures.
- Maintain staff numbers at agreed levels to maintain contract standards.
- Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
- Monitor client satisfaction and service delivery on a monthly basis through client meetings, monthly call logs, and complaints reports.
- Carry out frequent site visits to ensure service delivery is being met and escalate any issues to the relevant Regional Manager.
- Carry out random and pre-planned audits, including compliance and quality checks, on a monthly basis.
- Develop strategies to reduce staff turnover, including induction programs, training, feedback, performance management, and personal coaching.
- Oversee the site-based training matrix to ensure training is delivered to all personnel.
- Maintain accurate site documentation and ensure that all Atlas FM personnel follow site rules and maintain a smart appearance.
- Ensure that all products, equipment, and materials are properly stored, used, maintained, and ordered within agreed budgets.
- Uphold, safeguard, and promote the Company's values and philosophy relating to ethics, integrity, and corporate social responsibility.
We are looking for a candidate who is compassionate, quick to respond to hygienic safety concerns, and has experience in people management. Ideally, you will be based within the area, enjoy a proactive role, and maintain a strong and happy relationship with clients and staff.
Requirements:
- Ability to work well in a busy environment and communicate effectively with people at all levels.
- Ability to communicate effectively with people at all levels.
- Able to accurately record data.
- Ability to work on own initiative with minimum supervision.
- Strong team working ethic and flexible approach.
- Analytical skills.
- Health & Safety awareness/training.
- Strong customer service skills.
- IT literate.
If you are enthusiastic, take pride in your work, and have great attention to detail, you will fit in perfectly with our award-winning team.
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