Area Operations Manager

4 weeks ago

Inverness, Highland, United Kingdom CBRE Full time
Job Description

CBRE is seeking a highly skilled and experienced Area Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing a cluster of buildings, providing a clean, safe, and effective working environment for our customers, visitors, and colleagues.

Key Responsibilities
  • Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment.
  • Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated.
  • Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets.
  • Compile and maintain all required management information/records. This includes asset register, emergency plans, and all related records and management reports that form part of the CBRE logbook system.
  • Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable.
  • Liaise with local authorities as appropriate.
  • Proactively manage risk and deal with insurance issues relating to your cluster.
  • Manage major work programmes on site, acting as the liaison point for all parties involved.
  • Produce management reports in accordance with the needs of the business.
  • Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business.
  • Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments.
  • Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity.
  • Identify, track, and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster.
  • Actively support the success of your Area, Region, and BU.
  • Monitor and identify areas for improvement as a matter of course.
  • Identify and act on safety trends and reports to create interventions to protect the business, our people, and drive continuous safety improvement.
  • Measure and track quality at all levels in your cluster and act where quality standards drop below expectation.
  • Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training, and RIDDOR investigations.
  • Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer-focused culture.
  • Ensure your team has the skills and motivation to carry out their roles to the best of their abilities.
  • Be visible and accessible to the team and customer.
  • Ensure direct reports are appraised annually and development plans put in place and followed through.
  • Ensure direct reports have clarity over objectives and continual achievement against these.
  • Train, develop, induct, and mentor direct reports, building a culture of continual development.
  • Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times.
  • Represent CBRE in a professional and credible manner to customers and the public.
Deliverables
  • QHSE: Health & Safety, Environment, Risk Mgmt & Quality
  • Operations: MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration
  • Finance: P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables
  • People Management: Recruitment, Development, Engagement, Performance Management, People Management
  • Procurement and Services: Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance, and assurance
Person Specification
  • Previous facilities management experience, this includes line management responsibility and contractor management.
  • Excellent customer service, interpersonal, and communication skills.
  • High degree and knowledge reference of Health and Safety legislation, environmental protection requirements, and ideally IOSH or NEBOSH qualified.
  • The ability to understand complex problems and make recommendations whilst remaining calm under pressure.
  • Able to demonstrate an empowering and inspiring leadership style.
  • Strong commercial acumen is essential, and experience of managing a P&L is preferable.
  • Analytical skills, competent in performance management - analysis and reporting techniques.
  • IWFM qualification desirable.

Our mission is to build a world-class business through exceptional service and exceptional people.

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