Store Leadership Position
4 weeks ago
Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its luxury giftable chocolates, innovative drinking chocolate system, and commitment to making people and nature happy through chocolate.
We're seeking a skilled and passionate Assistant Store Manager to support and lead our retail team alongside the Store Manager.
The ideal candidate will be a people-focused and confident leader with a passion for our products, people, and values. They will drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key Responsibilities:
- Support the Store Manager in providing excellent leadership to inspire, coach, and develop team members to meet their performance goals.
- Drive store sales and profit plan, and take action to maximise performance.
- Aim to exceed store sales targets and KPIs through clear and effective communication to the team.
- Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.
Requirements:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high-service guest interaction.
- Natural leadership qualities to get the best out of a high-performing team.
- A passion for chocolate, our brand, and giving the best service to our guests.
What We Offer:
- A competitive salary.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- We recognise that our employees may wish to balance their work and family/home life, and we are open to discussions around flexible working.
- A chance to work in an exciting, innovative, and expanding company.
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