Store Leadership Position

4 weeks ago


Glasgow, Glasgow City, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its luxury giftable chocolates, innovative drinking chocolate system, and commitment to making people and nature happy through chocolate.

We're seeking a skilled and passionate Assistant Store Manager to support and lead our retail team alongside the Store Manager.

The ideal candidate will be a people-focused and confident leader with a passion for our products, people, and values. They will drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.

Key Responsibilities:

  • Support the Store Manager in providing excellent leadership to inspire, coach, and develop team members to meet their performance goals.
  • Drive store sales and profit plan, and take action to maximise performance.
  • Aim to exceed store sales targets and KPIs through clear and effective communication to the team.
  • Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.

Requirements:

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to get the best out of a high-performing team.
  • A passion for chocolate, our brand, and giving the best service to our guests.

What We Offer:

  • A competitive salary.
  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • We recognise that our employees may wish to balance their work and family/home life, and we are open to discussions around flexible working.
  • A chance to work in an exciting, innovative, and expanding company.


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