Emergency Response Coordinator
1 month ago
Company Overview:
Falkirk Council is a forward-thinking local authority committed to delivering exceptional services to its community.
Salary: £27, to £29, (pro rata), plus night shift and out-of-hours allowances
Job Description:
The 24/7 Digital Alarms Hub Controller plays a pivotal role in managing critical life-saving calls for the Mobile Emergency Care Service and coordinating out-of-hours operations. This individual will be the first point of contact for the public and internal stakeholders, handling emergency and routine enquiries with professionalism and ensuring swift resolutions that support the Council and its partner organisations.
Required Skills & Qualifications:
- Education: SVQ Level 3 or equivalent experience in a similar frontline role
- Skills: Strong communication, customer care, numeracy, and computer literacy
- Experience: Proficient in handling diverse enquiries with accuracy and confidentiality
Benefits:
- Hours: 17.5 hours per week, working 2 days on, 4 days off
- Shifts: A mix of day, evening, and night shifts, including weekends and public holidays
- Opportunities: Potential for overtime
About This Role:
This temporary position offers flexibility and a dynamic work setting. As an emergency call handler, you'll be at the heart of our 24/7 digital operations, making a real impact on the community.
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