Regional Operations Director

3 weeks ago

Manchester, United Kingdom Aspens Services Full time
About the Role

We are seeking an experienced Regional Operations Manager to oversee our team in the North region across schools in Manchester. Reporting to the Regional Operations Director, you will be responsible for leading our teams in delivering an excellent food operation and meeting and exceeding the client's expectations.

Your key responsibilities will include:

  • Overseeing and guiding Operations Managers to ensure full compliance with contractual specifications, delivering services that meet or exceed client, customer, and company standards.
  • Tracking and managing operational compliance with company Business Management Systems, ensuring all processes, policies, and procedures are effectively followed and aligned with agreed metrics.
  • Leading, developing, and assessing all direct-report managers, applying company performance management and appraisal processes to drive continuous improvement and professional growth.
  • Collaborating with senior leadership to establish financial and commercial targets. Overseeing and analysing regional and individual financial performance against budgetary goals, addressing any variances with actionable solutions.
  • Ensuring comprehensive QHSE management across all areas of operations to maintain the highest safety and quality standards.
  • Actively participating in sales and retention processes, contributing to bid preparation and presentations to maximize success rates.

About You

We are looking for a skilled and experienced professional with a strong background in the hospitality or contract catering sector, ideally with experience in education catering. You will have a track record in a similar role, with multi-site management experience and a strong foundation in overseeing operations teams.

You will be a skilled team leader, able to support, coach, and develop teams to instill a passion for high standards and exceptional service. You will foster a collaborative environment and motivate team members to consistently deliver top-quality results.

You will have outstanding communication skills, able to lead client meetings, manage expectations, and effectively address challenges to build strong, trusted relationships.

You will be process-oriented and service-focused, ensuring all standards, procedures, and systems are rigorously maintained. You will combine strategic thinking with attention to detail to ensure consistency and quality across operations.

You will be proficient with IT and confident working independently, organized, proactive, and dedicated to ongoing learning and achievement.

What We Offer

We offer a competitive salary of £62,000 - £65,000 per annum (OTE up to £74,000 - £76,000 per annum), the choice of a company car or car allowance of £650 per month, company Pension, Healthcare, Life Insurance, 25 days annual leave plus a day off for your birthday, and the opportunity to develop your career in a fast-growing, ambitious company.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff to share this commitment. An enhanced DBS disclosure will be sought by the company.

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