Customer Service Representative

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Alexander James Contracts Limited Full time

Alexander James Contracts Limited is a leading Main Contractor and Developer based in Brighton. We are committed to delivering high-quality residential and commercial schemes for our clients. As a Resident Engagement Manager, you will play a vital role in building strong relationships with residents, addressing their needs, and ensuring the successful delivery of our projects.

Job Description

The estimated salary for this position is £32,000-£40,000 per annum, depending on experience. This is an excellent opportunity to work with a reputable company and develop your skills in customer service, communication, and project management.

Key Responsibilities
  • Develop and implement effective strategies to engage with residents, improving overall satisfaction and reducing complaints.
  • Work closely with project teams to ensure timely project updates and progress reports.
  • Provide expert advice and guidance to residents on project-related matters.
  • Collaborate with internal stakeholders to identify and address potential conflicts before they escalate.
Requirements
  • Proven track record in customer-facing roles, preferably in construction or property management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex information and provide actionable insights.
  • Knowledge of construction processes and procedures is highly desirable.


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