Strategic Programme Lead
7 days ago
Company Overview
Jam Pan is a dynamic and forward-thinking company with ambitious growth plans focused on delivering innovative learning solutions to clients. We pride ourselves on building strong relationships, driving value, and staying at the forefront of our industry.
About the Role
We are seeking an experienced Programme Success Lead to oversee the planning, execution, and delivery of our service solution delivery programmes. The ideal candidate will have a proven track record in managing complex service delivery projects, improving customer satisfaction, and driving teams towards achieving excellence in service solutions standards.
Responsibilities
- Enhance overall client experience through excellent delivery and performance improvement reports (PIR).
- Drive client customer retention and growth through timely delivery.
- Identify opportunities for process optimisation and lead initiatives to improve efficiency, reduce costs, and enhance service.
- Monitor and enhance customer satisfaction levels through the continuous improvement of service delivery standards and practices.
Requirements
- Strong programme and project management skills.
- Effective stakeholder management.
- Ability to analyse and report on key performance indicators (KPIs) using MI data.
Why Join Us
- Be part of a dynamic and growth-focused organisation.
- Contribute to the development and implementation of cutting-edge learning solutions.
- Work in a collaborative and innovative team environment.
- Shape the future of our business by staying ahead in a competitive industry.
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