Strategic Programme Lead

4 days ago


Sheffield, Sheffield, United Kingdom Jam Pan Full time

Company Overview

Jam Pan is a dynamic and forward-thinking company that delivers innovative learning solutions to clients. We prioritize building strong relationships, driving value, and staying at the forefront of our industry.

Job Summary

We are seeking an experienced Strategic Programme Lead to oversee the planning, execution, and delivery of our service solution delivery programmes.

Key Responsibilities

  • Manage complex service delivery projects to improve customer satisfaction and drive teams towards achieving excellence in service solutions standards.
  • Drive client customer retention and growth through timely delivery.
  • Identify opportunities for process optimisation and lead initiatives to enhance efficiency, reduce costs, and improve service.
  • Monitor and enhance customer satisfaction levels through continuous improvement of service delivery standards and practices.

Requirements

  1. Possess excellent programme and project management skills.
  2. Demonstrate effective stakeholder management.
  3. Analyse MI data and create insightful reports.

Why Work with Us?

  1. Join a dynamic and growth-focused organisation.
  2. Contribute to developing and implementing cutting-edge learning solutions.
  3. Work in a collaborative and innovative team environment.
  4. Shape the future of our business by staying ahead in a competitive industry.

The estimated salary for this role is around £60,000 - £80,000 per annum, depending on experience and qualifications.



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