IT Technology Specialist

14 hours ago


Wrexham, Wrexham, United Kingdom Sharp Manufacturing Company of UK Full time

Role Overview

We are seeking a highly skilled IT Technology Specialist to join our team at Sharp Manufacturing Company of UK in Wrexham. This is a full-time position with a salary range of £40,000 - £60,000 per annum.

About the Role

The successful candidate will be responsible for providing technical support, troubleshooting issues, and maintaining the company's IT infrastructure. They will also assist end-users, perform advanced diagnostics, and repair hardware and software issues.

Key Responsibilities

  • Technical Support: Provide first- and second-line support for staff; troubleshoot complex issues; perform advanced diagnostics and repair.
  • Collaboration: Work with systems administrators to maintain IT infrastructure; provide 1st-3rd line support for staff.
  • Training and User Assistance: Assist staff in efficient use of technology; provide deskside training on enterprise applications as needed.
  • Inventory and Requisition: Manage hardware/software assets; request new hardware/software as directed.
  • System Security and Compliance: Maintain security protocols for all systems; assist with on-premises and virtual servers.
  • Network and Connectivity: Support LAN, WAN, WLAN, VPN connectivity; assist with physical infrastructure setup (cabling, firewalls, routers, switches).

Qualifications and Skills

  • Education and Certifications: Relevant IT certifications or degree.
  • Experience: Minimum 2 years in a 1st or 2nd line support role.
  • Technical Expertise:
  • Windows 10/11 configuration and troubleshooting
  • Microsoft Office 365 suite, including OneDrive, Teams, SharePoint
  • Networking fundamentals (TCP/IP, DHCP, DNS, Active Directory)
  • Familiarity with LAN/WAN, VOIP, backup technologies (tape, disk, cloud)
  • Experience with Windows Servers and virtualization is a plus.
  • Personal Attributes: Analytical skills, self-starter, strong communication and client service orientation, able to handle multiple tasks and deadlines independently.

Benefits

  • Competitive salary range: £40,000 - £60,000 per annum
  • Hybrid working arrangement based on performance
  • Opportunity to grow with a supportive and experienced team

Why Choose Us?

  • Be part of a renowned company with decades of expertise in manufacturing and technology
  • Enjoy a dynamic work environment with opportunities for growth and development
  • Take advantage of our hybrid working arrangement and achieve a better work-life balance


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