IT Support Specialist
10 hours ago
We are seeking a skilled IT Support Specialist to join our team at Sharp Manufacturing Company of UK in Wrexham. The ideal candidate will have a strong background in IT hardware, software, and applications, with excellent problem-solving skills and ability to work independently.
The successful candidate will be responsible for providing technical support, troubleshooting issues, and assisting end-users to ensure our technology and systems run smoothly. With Sharp, you'll have the opportunity to work with a variety of technologies while contributing to important projects and initiatives that drive our business forward.
Key Responsibilities:
- Technical Support: Provide support for IT hardware, software, and applications; troubleshoot complex issues; perform advanced diagnostics and repair.
- Collaboration: Work with systems administrators to maintain IT infrastructure; provide 1st-3rd line support for staff.
- Training and User Assistance: Assist staff in efficient use of technology; provide deskside training on enterprise applications as needed.
- Inventory and Requisition: Manage hardware/software assets; request new hardware/software as directed.
- System Security and Compliance: Maintain security protocols for all systems; assist with on-premises and virtual servers.
- Network and Connectivity: Support LAN, WAN, WLAN, VPN connectivity; assist with physical infrastructure setup (cabling, firewalls, routers, switches).
Qualifications and Skills:
- Education and Certifications: Relevant IT certifications or degree.
- Experience: Minimum 2 years in a 1st or 2nd line support role.
- Technical Expertise:
- Windows 10/11 configuration and troubleshooting
- Microsoft Office 365 suite, including OneDrive, Teams, SharePoint
- Networking fundamentals (TCP/IP, DHCP, DNS, Active Directory)
- Familiarity with LAN/WAN, VOIP, backup technologies (tape, disk, cloud)
- Experience with Windows Servers and virtualization is a plus.
- Personal Attributes: Analytical skills, self-starter, strong communication and client service orientation, able to handle multiple tasks and deadlines independently.
Why Join Sharp?
- Be part of a renowned company with decades of expertise in manufacturing and technology.
- Grow with a supportive and experienced team in a dynamic environment.
- Enjoy the flexibility of hybrid working based on your performance.
Estimated salary: £28,000 - £35,000 per annum.
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