Discharge and Patient Flow Coordinator

2 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time
Job Summary

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a highly skilled Discharge and Flow Coordinator to join our Transfer of Care Hub. As a key member of our team, you will play a pivotal role in supporting the effective management of patient discharge from hospital, working collaboratively with ward-based colleagues to ensure seamless transitions to community care.

Main Responsibilities
  • Act as a first point of contact for internal and external enquiries relating to patient discharge, providing exceptional communication and engagement skills.
  • Facilitate and support effective and early communication between hospital staff, patients, and their families regarding discharge planning.
  • Manage patient communications via telephone and Trust systems, creating letters and emails as required.
  • Liaise with clinical and non-clinical teams across the Trust via telephone and email, escalating patient queries, capacity problems, and general issues to the line manager or relevant clinical staff as necessary.
About Us

UHBW is one of the largest acute Trusts in the country, serving a core population of over 500,000 people across South West England. We are committed to delivering excellent care to our patients, and our staff are proud to be part of a world-leading research and innovation environment. As a forward-thinking multi-award-winning Trust, we are dedicated to improving patient care and are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Person Specification
  • Essential qualifications: Educated to GCSE, grade C or above (or equivalent) in English Language and Maths, Business and Administration Level 3 NVQ or equivalent experience.
  • Desirable qualifications: Previous experience of using a Patient Administration System, previous NHS experience.
  • Essential skills: Effective and polite manner when dealing with people, ability to work under pressure and meet deadlines, ability to work effectively in a busy team, adjust to change, and motivate others.
  • Desirable skills: Working knowledge of admission policies and procedures.


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