Discharge and Patient Flow Coordinator
1 week ago
About the Role
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a skilled Discharge and Flow Coordinator to join our Transfer of Care Hub. This is an exciting opportunity to work collaboratively with a multidisciplinary team to support patients with discharge planning from admission through to leaving hospital and into the community.
Key Responsibilities
- Act as a first point of contact for internal and external enquiries relating to patient discharge
- Facilitate and support effective and early communication between hospital staff, patients, and their families regarding discharge planning
- Manage patient communications via telephone and through Trust systems to create letters and emails
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems, and general issues to line manager or relevant clinical staff as appropriate
Requirements
- Experience of dealing with the public, both on the telephone and in person
- Clerical/administrative experience, including filing and/or reception
- Effective and polite manner when dealing with people, both face-to-face and on the phone
- Able to work under pressure and meet deadlines while maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change, and motivate others
About UHBW
University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. We are committed to delivering excellent care to the people of Bristol, Weston, and beyond.
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