Telecare and CCTV Coordinator

3 weeks ago

Kent, United Kingdom Clarity Recruiting Full time
Job Summary

We are seeking a skilled Telecare and CCTV Coordinator to join our team at Clarity Recruiting. As a key member of our operations team, you will be responsible for monitoring public and commercial CCTV systems, responding to assistive technology calls, and providing reassurance to vulnerable individuals.

About the Role

This is a permanent position with a salary of £24,764.70 per annum. You will work rotating shifts, including weekends and holidays, covering 24/7 hours. The successful candidate will have excellent communication skills, problem-solving abilities, and experience working under pressure.

Key Responsibilities
  • Monitor CCTV systems and respond to assistive technology calls, ensuring accurate logging and coordination with emergency services.
  • Offer reassurance to vulnerable individuals, documenting interactions and escalating issues as necessary.
  • Conduct routine equipment tests and report technical issues promptly.
CCTV Monitoring
  • Actively monitor public and commercial CCTV systems, identifying suspicious activity or security threats.
  • Take manual control of cameras, document incidents, and escalate issues to relevant authorities.
  • Respond to inquiries from authorised personnel, adhering to Home Office guidelines and Code of Practice.
Emergency Call Handling
  • Manage emergency calls from Council Out of Hours services, following established protocols and documenting actions taken.
  • Coordinate emergency responses in collaboration with external agencies.
  • Undertake additional responsibilities as directed by the Control Centre Team Leader or Customer Delivery Manager.
Requirements
  • Strong interest in assistive technology and independent living.
  • Genuine passion for helping vulnerable individuals, including those with disabilities, health issues, or the elderly.
  • Ability to work under pressure, manage multiple tasks, and make decisions based on established protocols.
  • Excellent communication skills to handle sensitive situations and convey complex information effectively.
  • Ability to work autonomously and make decisions without immediate supervision.
Benefits
  • Salary: £24,764.70 per annum.
  • Death in Service Benefit.
  • 24-hour GP access.
  • Health assessments for night shifts.
  • Counselling services.
  • Free parking.
  • Complimentary tea/coffee.
  • Access to Mental Health First Aiders.
  • Birthday day off.
  • Christmas concessionary day.

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