CCTV Operator

1 week ago

Kent, United Kingdom Clarity Recruiting Full time
Job Description

Job Title: CCTV and Telecare Operator

Location: Medway

Reports to: Control Centre Team Leader

Contract Type: Permanent

Salary: £24,764.70 per annum

Schedule: Rotating shifts covering 24/7 - 365 days (4 days on, 4 days off)


Key Responsibilities:

Assistive Technology Monitoring:

  • Monitor and respond to assistive technology calls, ensuring all interactions are accurately logged.
  • Offer reassurance to vulnerable individuals (e.g., elderly, disabled) and coordinate necessary assistance from emergency services or family members.
  • Conduct routine equipment tests and report any technical issues to the appropriate manager promptly.

CCTV Monitoring:

  • Actively monitor public and commercial CCTV systems, identifying suspicious activity or potential security threats.
  • Take manual control of cameras as required, document incidents, and escalate issues to the relevant authorities.
  • Respond to inquiries from authorised personnel while adhering to Home Office guidelines and Code of Practice.

Emergency Call Handling:

  • Manage emergency calls from Council Out of Hours services, following established protocols and documenting actions taken.
  • Coordinate emergency responses in collaboration with external agencies.
  • Undertake additional responsibilities as directed by the Control Centre Team Leader or Customer Delivery Manager.

Essential Criteria:

  • Strong interest in assistive technology for independent living.
  • Genuine passion for helping vulnerable individuals, including those with disabilities, health issues, or the elderly.
  • Ability to work under pressure and manage multiple tasks or interruptions simultaneously.
  • Excellent communication skills to handle sensitive situations and convey complex information effectively.
  • Ability to work autonomously and make decisions based on established protocols without immediate supervision.

Experience and Qualifications: Essential:

  • General education, including GCSEs in English and Maths (or equivalent).
  • Strong analytical skills to interpret complex data and develop effective solutions.
  • Good coordination and dexterity in managing CCTV systems and computer-based tasks.
  • Must pass Non-Police Police Vetting Level 1 and an enhanced DBS check.

Desirable:

  • SIA license for CCTV operations.
  • Experience in monitoring CCTV systems, with an understanding of data protection and public space surveillance regulations.
  • Background in caring roles, such as needs assessments or care planning.

Skills:

  • Proficient in ICT and assistive technologies.
  • Excellent time management and the ability to meet strict deadlines.
  • Strong problem-solving skills, particularly in high-pressure situations.
  • Proven ability to collaborate with internal teams and external agencies, including emergency services and local councils.

Work Environment:

  • Schedule: Rotating shifts providing 24/7 coverage, including weekends and holidays.
  • Physical Requirements: Ability to sit for extended periods in a control room setting and focus on multiple screens.

Compensation and Benefits:

  • Benefits: Death in Service Benefit, 24-hour GP access, Health assessments for night shifts, Counselling services, Free parking, Complimentary tea/coffee, Access to Mental Health First Aiders, Birthday day off, Christmas concessionary day.

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