Out of Hours Service Desk Analyst

6 hours ago


Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time
Job Title: Out of Hours Service Desk/ Call Centre Analyst

We are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.

Key Responsibilities:

  • Provide 1st line support to customers via phone, email, and chat
  • Resolve technical issues in a timely and efficient manner
  • Work collaboratively with the IT team to resolve complex issues
  • Meet or exceed service level agreements (SLAs) for incident resolution

Requirements:

  • Minimum 1 year experience working on a ticketed IT service desk in a level 1 role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Shifts: 10.5 paid hours, 20:00 to 08:00, 4 nights on and 4 nights off
  • Hourly pay: £16.30
  • 3-month contract with potential extension

What We Offer:

  • A competitive hourly rate
  • The opportunity to work with a dynamic and growing company
  • A supportive team environment

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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