Out of Hours Service Desk Analyst
6 hours ago
We are seeking an experienced Service Desk Analyst to join our team at Global Technology Solutions Ltd.
Key Responsibilities:
- Provide 1st line support to customers via phone, email, and chat
- Resolve technical issues in a timely and efficient manner
- Work collaboratively with the IT team to resolve complex issues
- Meet or exceed service level agreements (SLAs) for incident resolution
Requirements:
- Minimum 1 year experience working on a ticketed IT service desk in a level 1 role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Shifts: 10.5 paid hours, 20:00 to 08:00, 4 nights on and 4 nights off
- Hourly pay: £16.30
- 3-month contract with potential extension
What We Offer:
- A competitive hourly rate
- The opportunity to work with a dynamic and growing company
- A supportive team environment
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].
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