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Service Desk Analyst

2 months ago

Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time
Job Title: Out of Hours Service Desk/ Call Centre Analyst

Job Type: Contract

Location: Peterborough

Job Description:

Key Responsibilities:
  • Provide 1st line support for Wintel / Retail and Hardware related incidents
  • Accurately log incidents and ensure all relevant data is captured whilst logging the incident
  • Regularly update incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements
  • Proactively keep customers informed on incident or request status and progress
  • Evaluate and escalate incidents where a first time fix is not possible to either 2nd line support or other relevant teams
Requirements:
  • Minimum 1 year experience working on a ticketed IT service desk in a level 1 role
  • Experience with Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service
  • Ability to work 10.5 paid hours from 20:00 to 08:00, 4 nights on and 4 nights off
What We Offer:
  • Hourly pay: £16.30
  • 3 month contract with potential for extension or permanent position