Senior Service Manager
4 weeks ago
**Job Summary**
We are seeking a highly skilled and experienced Senior Service Manager to lead our Service Desk team at Global Technology Solutions Ltd.
The successful candidate will be responsible for providing leadership, guidance, and support to a team of service desk analysts and assisting the Service Desk Manager in their responsibilities.
Key responsibilities will include ensuring company processes, procedures, and contractual requirements are followed, while maintaining high levels of customer service. The ideal candidate will have a passion for people management and development in a large team.
**Key Requirements**
We are looking for a candidate with:
- A working knowledge of ITIL methodologies and best practices
- Previous supervisory experience
- A real passion for people management and development in a large team
- A passion to deliver excellent service with service level management and experience
- Driven, motivational, professional leadership with a 'can-do' attitude
**What We Offer**
Global Technology Solutions Ltd offers a competitive salary and company benefits package, as well as opportunities for professional growth and development.
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