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Order Coordinator

2 months ago

London, Greater London, United Kingdom The Peninsula London Full time
Room Service Coordinator Opportunity

The Peninsula London is seeking a skilled Room Service Coordinator to join our team. This role is critical to delivering exceptional guest experiences, providing discreet yet attentive service in the comfort of our guests' private rooms.

Key Responsibilities
  • Manage pre-service and post-service procedures, ensuring seamless guest experiences.
  • Handle guest inquiries, complaints, and special requests with professionalism and support from supervisors and managers.
  • Accurately process guest orders and requests, utilizing the POS system and hotel applications.
  • Ensure proper ordering, receiving, storing, and delivering of service requirements, amenities, and inventory.
  • Participate in scheduled meetings and training sessions to maintain high standards.
Requirements
  • Prior experience in a similar role within a luxury environment.
  • Good knowledge of food and beverage.
  • Friendly and positive attitude.
  • Excellent time management and organization skills.
  • Flexibility and ability to work under pressure.
Benefits
  • Market-leading remuneration and service charge.
  • Attractive benefits package, including life insurance and enhanced pension plan.
  • State-of-the-art facilities, including a gym, fitness classes, and relaxation room.
  • Colleague restaurant with healthy and balanced food options.
  • On-site occupational health and safety nurse and wellbeing education sessions.

The Peninsula London is an award-winning hotel located in the heart of Belgravia, with stunning views over Hyde Park Corner and Wellington Arch. Our hotel offers a unique blend of luxury and comfort, with 190 light-filled guest rooms and suites designed by Peter Marino. We are committed to delivering exceptional guest experiences and providing a supportive and inclusive work environment for our team members.