UK Customer Experience Advisor
1 week ago
We are seeking a skilled and experienced customer support representative to join our team in Fylde, United Kingdom. As a UK Customer Experience Advisor, you will be responsible for providing exceptional customer service, resolving complex queries, and working closely with other departments to ensure customer satisfaction.
Responsibilities:
- Handle incoming calls, emails, and chat queries from customers.
- Provide accurate information regarding products and services.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Work closely with other departments to ensure customer satisfaction.
- Assist with administrative tasks when needed.
Estimated Annual Salary:£27,500, based on the level of experience and qualifications required for this role. Our salary range reflects the industry standards for similar positions in the UK.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Flexible working hours, including weekends.
Our Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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