Technical Excellence Manager

7 days ago


Cheltenham, Gloucestershire, United Kingdom Creed Foodservice Full time
About the Role

We are seeking a highly skilled Technical Excellence Manager to join our team at Creed Foodservice. This is an exceptional opportunity for a talented individual to contribute to our commitment to an ethical, sustainable supply chain with minimal environmental impact.

Job Description

As Technical Excellence Manager, you will be accountable for the integrity of product and technical data, product quality and safety complaints, recall, supplier accreditations, and technical projects and queries. Your primary responsibility will be to ensure the Technical team is equipped to guarantee the integrity of the product and technical data, leveraging your expertise in upcoming industry-relevant legislation and technical changes to develop and evolve best-in-class solutions.

Key Responsibilities
  • Leadership: Lead the Technical department in a positive, customer-focused, and professional manner.
  • Talent Management: Recruit, train, and develop the team both for new positions and succession planning.
  • Culture Development: Develop a diverse, inclusive, solutions-oriented, and customer service-focused culture through coaching and mentoring the team and encouraging two-way communication.
  • Performance Improvement: Listen to employee, stakeholder, and customer feedback and take action to improve employee engagement and develop Best Companies action plans and results.
  • Innovation: Share ideas and develop innovative ways of working to improve company performance and employee engagement in line with the business strategy within the departmental budget.
Requirements

To succeed as our Technical Excellence Manager, you will need:

  • I.T and Administration Skills: Excellent I.T and administration skills, including intermediate Excel, along with attention to detail and a methodical approach to work.
  • Customer Service Focus: Customer Service Focus, Excellent communication, interpersonal, relationship building, negotiation, and stakeholder management skills.
  • Action-Oriented Individual: An action-oriented individual, who is solutions-focused, can manage multiple priorities, and deliver results on time.
  • Team Player: A good team player, with tenacity and good problem-solving skills that follows processes in place and prioritizes business improvement.
Preferred Qualifications
  • Project Management: Project management qualification and good knowledge of agile methodologies.
  • Lean Six Sigma: Understanding and knowledge of lean six sigma.
  • Supplier Auditing: Experience with supplier auditing and familiarity with BRC audit requirements.
About Us

Creed Foodservice is committed to providing high-quality food products while maintaining a sustainable supply chain. Our company values include a strong commitment to ethics, sustainability, and minimizing environmental impact.

Estimated Salary:

£70,000 - £90,000 per annum.



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