Customer Service Ambassador
4 weeks ago
As a key member of our Jo Malone London team, you will be responsible for delivering exceptional customer service and experiences that exceed our guests\' expectations.
Responsibilities
- Provide personalized and inspirational customer service to ensure a warm and inviting experience for all guests
- Maximize sales performance and productivity by effectively managing inventory, visual merchandising, and sales strategies
- Build and maintain strong relationships with colleagues to ensure seamless communication and execution of in-store events
- Support the execution of in-store events and maintain high visual merchandising standards
- Stay aware of competitor activity and drive an omni-channel approach to ensure a cohesive brand experience
- Adhere to brand grooming guidelines and maintain a high standard of housekeeping
About Us
At Jo Malone London, we value trust, respect, and humor in everything we do. We are committed to our employees\' development and offer a unique culture of kindness and creativity that fosters friendships, careers, and personal growth.
We are a bold, diverse community that is home to the most creative talent. We have pushed the boundaries of possibility for 70+ years and are inventing the future of beauty together.
We are a global company with a strong focus on sustainable growth, commitment to our people, and a passion for innovation and global citizenship.
Qualifications
The ideal candidate will be warm, kind, and friendly with a passion for service and storytelling. They will have a 'can-do' attitude, be adaptable and versatile, and possess a groomed, clean, and crisp image.
The ideal candidate will also have the ability to provide inspirational, authentic, and personalized customer service, work retail hours, and maintain a high standard of housekeeping.
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