Customer Service Representative
6 days ago
Job Summary:
The Sinclair Group is seeking a highly skilled Customer Service Representative to join our established Customer Support Unit in Bridgend. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers.
Key Responsibilities:
- Manage service, MOT, and repair bookings with precision and attention to detail.
- Conduct outbound calls to schedule service appointments and confirm existing bookings.
- Collaborate with service teams to optimize customer experience.
- Provide accurate and comprehensive information on service options and pricing.
- Resolve customer enquiries and concerns promptly, ensuring the highest level of satisfaction.
Requirements:
- Previous experience in a customer service role, preferably within a contact centre setting.
- Exceptional communication skills, characterized by professionalism and courtesy.
- Strong organizational skills and multitasking abilities to manage appointment schedules effectively.
- Familiarity with automotive services and dealership operations is advantageous.
- Adaptability to thrive in a dynamic and fast-paced work environment.
What We Offer:
- 30 days annual leave including bank holidays (pro rata) which increases with length of service.
- Birthday day off.
- Contributory Pension Scheme.
- Staff discounted parts and servicing plus a free MOT every year.
- Recognition of length of service at 5,10,20,30 & 40 years anniversary.
- Life Assurance (death in service benefit).
- Staff Car Scheme.
- Colleague Referral Scheme / Customer Referral Schemes.
- Cycle to Work Scheme.
- Employee Assistance programme with access to a 24/7 helpline.
- Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group.
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