Customer Service Representative

6 days ago


Bridgend, Bridgend county borough, United Kingdom Sinclair Group Full time

Job Summary:

The Sinclair Group is seeking a highly skilled Customer Service Representative to join our established Customer Support Unit in Bridgend. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers.

Key Responsibilities:

  • Manage service, MOT, and repair bookings with precision and attention to detail.
  • Conduct outbound calls to schedule service appointments and confirm existing bookings.
  • Collaborate with service teams to optimize customer experience.
  • Provide accurate and comprehensive information on service options and pricing.
  • Resolve customer enquiries and concerns promptly, ensuring the highest level of satisfaction.

Requirements:

  • Previous experience in a customer service role, preferably within a contact centre setting.
  • Exceptional communication skills, characterized by professionalism and courtesy.
  • Strong organizational skills and multitasking abilities to manage appointment schedules effectively.
  • Familiarity with automotive services and dealership operations is advantageous.
  • Adaptability to thrive in a dynamic and fast-paced work environment.

What We Offer:

  • 30 days annual leave including bank holidays (pro rata) which increases with length of service.
  • Birthday day off.
  • Contributory Pension Scheme.
  • Staff discounted parts and servicing plus a free MOT every year.
  • Recognition of length of service at 5,10,20,30 & 40 years anniversary.
  • Life Assurance (death in service benefit).
  • Staff Car Scheme.
  • Colleague Referral Scheme / Customer Referral Schemes.
  • Cycle to Work Scheme.
  • Employee Assistance programme with access to a 24/7 helpline.
  • Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
  • Development opportunities within the Sinclair Group.


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