Customer Service Representative

7 days ago


Bridgend, Bridgend county borough, United Kingdom Reed Full time

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Reed. As a leading manufacturer in the industry, our client is committed to innovation, sustainability, and customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer support and ensure their needs are met with professionalism and efficiency.
  • Respond to customer inquiries and resolve issues with a focus on first-contact resolution.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with other departments to ensure customer satisfaction and continuous improvement.
  • Provide product information and support to customers.
  • Identify opportunities to enhance the customer experience and suggest improvements.

Requirements:

  • Previous experience in a customer service role, preferably in a manufacturing or related industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Employee discounts on company products.
  • Health and wellness programs.


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