Administrative Assistant

2 weeks ago


Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

We are currently working with a specialist engineering business based in Maidstone. Due to ongoing growth, they are seeking an Administrator to join their established team on a full-time, permanent basis.

Key Responsibilities:
  • Provide outstanding customer service at all times and answer incoming calls and emails professionally
  • Raise work orders for all customer callouts, PPMs, and associated tasks
  • Schedule engineering calls, PPMs, and quoted works, assigning engineering resources to tasks to ensure the SLA of the task is achieved, and booking works with the site
  • Apply for all appropriate permits/hire of equipment to ensure completion of tasks
  • Work together with the Contract Administration team to monitor the engineer's work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and customer KPI requirements
  • Monitor and update all relevant customer portals as and where needed with updates on the status of open jobs
Requirements:
  • Previous experience working within a busy office environment
  • Good IT skills, including use of Word and Excel
  • Excellent communication skills
  • Excellent telephone manner
  • Excellent interpersonal skills
  • Numerate
  • Good UK geographical knowledge
  • Ability to work independently as well as part of a team
  • Reliable and highly self-motivated
  • Able to actively build and develop relationships with both colleagues and customers

This is a fantastic opportunity to join a growing business that can offer progression and career development.

Hours for this role are Monday to Friday 8.30am-5.30pm.



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