Administrative Assistant
2 weeks ago
We are currently working with a specialist engineering business based in Maidstone. Due to ongoing growth, they are seeking an Administrator to join their established team on a full-time, permanent basis.
Key Responsibilities:- Provide outstanding customer service at all times and answer incoming calls and emails professionally
- Raise work orders for all customer callouts, PPMs, and associated tasks
- Schedule engineering calls, PPMs, and quoted works, assigning engineering resources to tasks to ensure the SLA of the task is achieved, and booking works with the site
- Apply for all appropriate permits/hire of equipment to ensure completion of tasks
- Work together with the Contract Administration team to monitor the engineer's work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and customer KPI requirements
- Monitor and update all relevant customer portals as and where needed with updates on the status of open jobs
- Previous experience working within a busy office environment
- Good IT skills, including use of Word and Excel
- Excellent communication skills
- Excellent telephone manner
- Excellent interpersonal skills
- Numerate
- Good UK geographical knowledge
- Ability to work independently as well as part of a team
- Reliable and highly self-motivated
- Able to actively build and develop relationships with both colleagues and customers
This is a fantastic opportunity to join a growing business that can offer progression and career development.
Hours for this role are Monday to Friday 8.30am-5.30pm.
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