Global Freight Operations Manager
4 weeks ago
Job Title: Global Freight Operations Manager
Location: B46, Coleshill
Salary: Competitive Package
Working Hours: Mon-Fri 9.00am to 18.00pm
This is a hands-on role, and as a Global Freight Operations Manager will be responsible for ensuring the operation is running efficiently and company service levels are always achieved whilst listening to the customers and striving to exceed their expectations.
Main Duties and Responsibilities:
- Lead and develop the freight operations team, including recruitment, induction, performance reviews, and disciplinary actions as needed.
- Manage all freight transactions from start to finish.
- Maintain effective relationships within the team and across the business.
- Oversee ocean shipments, ensuring compliance with credit policies by monitoring credit ratings and outstanding account balances to prevent unpaid accounts.
- Handle incoming inquiries, collect necessary information, and ensure bookings are processed accurately and efficiently.
- Demonstrate knowledge of Customs Regulations, Dangerous Goods, and Insurance rules, ensuring adherence and providing advice to customers as needed.
- Alert Senior Management of pending claims, collect necessary information, and process claims promptly and professionally according to company procedures.
- Maintain accurate and up-to-date documentation, records, and systems.
- Ensure all job functions are delivered to the highest quality and efficiency, meeting customer expectations and contractual obligations.
- Align personal objectives with the company's strategic goals.
Key Requirements:
- At least 2 years of experience in a similar role.
- Strong knowledge of the import and export market.
- Extensive experience with customs procedures and documentation.
- Effective communication skills, both verbal and written, for building customer relationships.
- Flexibility and adaptability to changing circumstances.
- Proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Broad experience in ocean, air, and freight forwarding.
- Experience managing a small team.
Benefits:
- Comprehensive training and professional development.
- Exciting career growth in an expanding company.
- A supportive and collaborative work environment.
- 22 days holiday plus bank holidays.
- Onsite gym access, secure parking, and company pension.
This role is ideal for a seasoned logistics professional looking to take their career to the next level. If you have a passion for global operations and a strong background in freight management, we encourage you to apply for this exciting opportunity.
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