Reception Team Lead

5 days ago


Edinburgh, Edinburgh, United Kingdom MHDV Full time

About MHDV

MHDV is a hospitality company that prides itself on delivering exceptional customer service and creating memorable experiences for its guests.

Job Title: Assistant Reception Manager

We are seeking a highly skilled and experienced Assistant Reception Manager to join our team at MHDV. As a key member of our front desk team, you will be responsible for ensuring that our guests receive a warm and welcoming experience from the moment they arrive to the moment they depart.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk team, providing guidance and support to ensure that all tasks are completed efficiently and effectively.
  • Monitor and maintain the front desk area, ensuring that it is clean, tidy, and well-organized at all times.
  • Process guest transactions, including check-ins, check-outs, and room assignments.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless communication and service delivery.

Requirements:

  • Previous experience in a front desk or reception role, preferably in a hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure.
  • Knowledge of hospitality industry standards and best practices.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Language Code: en-US



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