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Assistant Reception Manager
2 months ago
About MHDV
MHDV is a hospitality company that prides itself on delivering exceptional customer service and creating memorable experiences for its guests.
Job Title: Assistant Reception Manager
We are seeking a highly skilled and experienced Assistant Reception Manager to join our team at MHDV. As a key member of our front desk team, you will be responsible for ensuring that our guests receive a warm and welcoming experience from the moment they arrive to the moment they depart.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk team, providing guidance and support to ensure that all tasks are completed efficiently and effectively.
- Monitor and maintain the front desk area, ensuring that it is clean, tidy, and well-organized at all times.
- Process guest transactions, including check-ins, check-outs, and room assignments.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
Requirements:
- Previous experience in a front desk or reception role, preferably in a hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
