Global Learning and Development Partner

1 week ago

Birmingham, Birmingham, United Kingdom LHH Recruitment Full time

Global Learning and Development Partner

This role is responsible for leading and developing global learning and development programmes for customer service, leadership, management, and sales across the globe. The successful candidate will have a deep understanding and experience in L&D and coaching in the customer service domain.

Key Responsibilities:

  • Leading and developing global learning and development programmes for customer service, leadership, management, and sales.
  • Delivering comprehensive learning and development strategies, including leadership development, coaching programmes, competency frameworks, and assessment systems.
  • Leveraging online learning platforms and content agencies to provide self-directed learning opportunities.
  • Building and maintaining strong partnerships with global leaders and stakeholders, with a particular focus on supporting the customer service function.
  • Designing, developing, delivering, and evaluating impactful learning programmes, mainly in the customer service domain.
  • Integrating organisational development principles with learning and development initiatives.
  • Aligning talent management practises with learning and development strategies.
  • Collaborating with People and Culture teams and other business units to drive cross-functional initiatives.
  • Working as part of the learning and development centre of excellence, focused on people growth.
  • Employing diverse, modern methodologies, techniques, tools, and digital technology to maximise the effectiveness of learning programmes.
  • Communicating learning and development policies and processes to stakeholders and ensuring their active participation.
  • Defining learning plans that prioritise appropriately and deliver cost-effective solutions.
  • Supporting managers in identifying learning needs and providing guidance on workplace learning opportunities.
  • Implementing and supporting competence assessment mechanisms that meet legal and regulatory requirements.

Qualifications and Experience:

  • Relevant qualification in learning and development.
  • Minimum 2-3 years of experience in an L&D role, with a strong background in customer experience.
  • Deep understanding and experience in L&D and coaching in the customer service domain.
  • Previous experience working in and supporting customer service teams.
  • Global experience is preferred.

Skills and Attributes:

  • Alignment with our client's values and behaviours.
  • Proven experience in partnering with all levels of the organisation.
  • Ability to build strong partnerships and credible relationships.
  • Experience in designing, implementing, and evaluating L&D programmes.
  • Proficiency in LMS, e-learning platforms, and learning technologies.
  • Project management experience from inception to completion.
  • 1:1 coaching for individual development and performance improvement.

Preferred Qualifications:

  • Qualification in Learning & Development (e.g., CITP).
  • Experience with e-learning platforms and tools.
  • Coaching qualification.
  • MBTI/Insights or equivalent.
  • Knowledge of the latest trends and technologies in learning.

This is a full-time role with the flexibility to work remotely, although occasional travel to company locations or events may be required. We are committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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