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Customer Campaign Specialist

2 months ago

Reading, Reading, United Kingdom Three Full time
About the Role

We are seeking a highly skilled and experienced Campaign Delivery Specialist to join our dynamic and growing Customer Value Management (CVM) team at Three. As a key member of our Operational Communications squad, you will play a critical role in supporting the successful delivery of multiple commercially and legally critical campaigns and programs of work.

Key Responsibilities
  • Brief, coordinate, and engage with cross-functional teams to enable delivery of CVM programs and activities.
  • Document processes to ensure compliance with multiple regulatory obligations relating to customer campaigns.
  • Prepare, brief, and assist with budget/PO management for external partners, including email agencies and printers.
  • Implement best practice processes for governance, including peer review, proofing, and link testing.
  • Support the implementation of correct data segmentation logic as defined by the manager.
  • Support adherence to all regulatory body rules for direct communications.
  • Produce required campaign documentation, including campaign summaries, timing/comms/testing plans.
  • Continuously identify and drive improvements in programs and their delivery for optimal performance.
Requirements
  • Experience of supporting the delivery of direct customer campaigns.
  • Experience of supporting the technical delivery of automated and personalized customer communications.
  • Customer Relationship Management or Customer Vendor Management experience in B2C organizations and/or agency-side.
  • Regulatory and/or telco campaign management experience is not essential, but an interest in these areas is essential.
What We Offer
  • Competitive annual salary, a performance-based annual bonus, and an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Salary range for this role starts at £37,200, and exact salary will differ by job and experience.
  • Hybrid working between your home (2-3 days a week) and our brand-new Reading HQ office at Green Park (2-3 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
  • Private Medical Insurance, Life Assurance, and Income Protection.
  • Free mobile phone package and unlimited sim-card.
  • Free on-site car parking (including electric).
About Three

We are a diverse and inclusive bunch, and it's essential you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, or civil status, and we want our teams to reflect this.

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.