Social Housing Team Supervisor

2 days ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

CRA GROUP LIMITED is seeking a highly motivated and experienced professional for the role of Social Housing Team Supervisor to oversee the delivery of a comprehensive and high-quality housing allocations service.

The successful candidate will be responsible for leading a team of professionals to ensure that all aspects of the service are carried out efficiently and effectively. This includes managing staff rotas, monitoring sickness and holiday leave, and maintaining accurate records.

The role also involves providing guidance and support to the Senior Allocations Officer, Allocations Officers, and Assistant Allocations Officer, as well as developing and implementing effective strategies to improve performance and outcomes.

Key Responsibilities:

  • Lead a team of professionals to deliver a comprehensive and high-quality housing allocations service.
  • Manage staff rotas, monitor sickness and holiday leave, and maintain accurate records.
  • Develop and implement effective strategies to improve performance and outcomes.
  • Provide guidance and support to the Senior Allocations Officer, Allocations Officers, and Assistant Allocations Officer.

Essential Requirements:

  • Experience of working in a pressurised customer service environment and with vulnerable customers.
  • NVQ Business Administration Level 3 or equivalent or relevant housing qualification.

Estimated Salary: £45,000 - £55,000 per annum based on location and experience.



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